FAQ

The profile describes the physical and technical requirements of the tour. In addition, you can find our difficulty table under Service. If you are unsure, we will be happy to advise you.

In general, yes. However, for us, safety comes first. For this reason, it may be that we can not carry out a tour as planned. In this case we will inform you about three days before the tour. It is possible that we will do the tour in another region or on another date. Of course always in consultation with you. If no alternative is possible for you, we will refund the tour price or provide you with a voucher.

In the description of the offer the included and excluded services are described.

The included and excluded services are described for each offer. If not described otherwise, travel costs, snacks and drinks as well as trips by train or bus during the trekking are not included in the price.

You will receive a booking confirmation after booking. Payment will be made as soon as the minimum number of participants has been reached. Approximately 3 weeks before the trekking you will receive more information about the implementation.

Please let us know directly in this case. Depending on the time of your cancellation we have to charge a cancellation fee (see point 14.2 of our terms and conditions). The remaining amount will be refunded or returned to you as a voucher.

We offer payment by credit card, Twint, Apple Pay and invoice. If you pay for your trekking on invoice, you will receive a bill from Swissbilling. Additionally they charge a service fee of CHF 2.-.

Our offers are organized in such a way that an overnight stay in a single room is possible. You can book this service as an additional offer in the booking process.

Our protection concept gives you information about Covid-19. You can find the link on the home page. The measures will be reviewed and adapted with the development of Covid-19. The regulations of the FOPH are authoritative.